Customer Care

Our technical helpdesk is available to provide phone support seven days a week.

Most machinery issues are resolved quickly over the phone. Thurne slicers are fitted with remote access modules, which allow the technical help desk to pinpoint, analyze and diagnose problems almost instantaneously.

We stock a wide range of common replacement parts and blades at our warehouses in Norwich, UK, and Chicago, USA. This enables us to provide a swift and reliable service.

Our stock holding is supported by in-house manufacturing (Norwich, UK), which provides a rapid turnaround.

All Thurne equipment is designed to operate efficiently in the toughest production environments. To keep your equipment operating at its best, we recommend establishing a regular maintenance routine.

We offer planned maintenance agreements that enable you to manage service costs, while extending the life of your slicer and optimising performance.

• More cost control over service expenses with inclusive labour charges
• Optimum machine performance at all times
• Maximum uptime
• Extended equipment lifespan

We provide Operator and Maintenance Training for new employees at our facilities in Norwich, UK, and at the Middleby Protein Innovation Center in Chicago, USA or, if more convenient, at your own premises.

Skilled Thurne instructors with in-depth slicing experience conduct informative, hands-on courses.