Contact Us


Overview

Sales

Service

Expert Technical Support

Our technical helpdesk is available to provide phone support seven days a week.

Most machinery issues are resolved quickly over the phone. Thurne slicers can be fitted with remote access modules, which when enabled, allow the technical help desk to pinpoint, analyze and diagnose problems almost instantaneously.

If your slicer is fitted with a remote access module, we can assist swiftly with software issues.

Our Technical Service Hotline:
+44 (0)1603 700400 (Worldwide excluding USA)
+1 800-582-1574 (USA, 24/7)

Helpdesk Email:
service@thurne.com (Worldwide excluding USA)
TechHelp.us@thurne.com (USA)

Replacement Parts

We stock a wide range of common replacement parts and blades at our warehouses in Norwich, UK, and Chicago, USA, to enable us to provide a swift and reliable service.

Send your RFQ or purchase order to:
spares@thurne.com (Worldwide excluding USA)
spares.us@thurne.com (USA)

Parts only Service agreements are available, helping you manage cost, while extending the life of your slicer and optimising performance.

Service Contracts

All Thurne equipment is designed to operate efficiently in the toughest production environments. To keep your equipment operating at its best, we recommend establishing a regular maintenance routine.

We offer planned maintenance agreements that enable you to manage service costs, while extending the life of your slicer and optimising performance.

  • More cost control over service expenses with inclusive labour charges
  • Optimum machine performance at all times
  • Maximum uptime
  • Extended equipment lifespan

Training

Operator and Maintenance Training for new employees can be arranged at our facilities in Norwich, UK, and Chicago, USA or, if more convenient, at your premises.

Skilled Thurne instructors with in-depth slicing experience conduct informative, hands-on courses.